FAQs

Do you offer rentals for your products?

No, all of our products are for purchase only.

Are your prices listed for purchase or rental?

Our prices are listed for purchase only.

What currency are your prices quoted in?

All of our prices are quoted in USD only.

Can I receive a sample of your product?

Yes, we do offer samples at a cost. Please contact us to request a sample. Please note that single items/samples cannot be returned or exchanged

Will I receive the exact product I see in the photo?

We make every effort to provide you with an accurate representation of the product you are purchasing. We take photos in natural light to maintain true colors as much as possible. However, certain colors may vary slightly due to digital photography, fabric shine, and other external factors beyond our control. Additionally, laptops, monitors, and handheld devices without proper display settings may not show true intended colors. We strive to ensure that What You See Is What You Get!

Do you deliver to any country in the world?

Yes, we deliver to almost all countries worldwide, except for PO Box/APO/FPO/BPO shipping addresses.

Who are your courier partners?

We have partnered with the best logistics companies in the industry, such as DHL, FedEx, and Aramex.

Do your shipping charges vary depending on the country?

There is free shipping for the USA, UK, and Europe. For other countries, shipping charges vary and will be calculated during checkout.

Can I track my package after it has shipped from India?

Yes, you will receive an email with the Airway Bill number of the courier once it has been shipped. Additionally, you can track the status of your order by logging into your account. You will be able to track it with the respective courier. 

Does your international shipping quote include customs/duty/import taxes?

Our international shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective countries and not by us or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to provide an accurate estimate. Please check with your country's customs for details regarding the terms and regulations for incoming shipments from an international country.

What is the procedure for returning a product if I am not satisfied?

Please report any returns to us within 24 hours of receiving the product. You may contact us and inform us of the same. Please refer to our Return Policy for more information.

Will I receive a full refund if I return the product?

The value of the refund will vary from case to case and will be at the sole discretion of our operations. Please contact us before returning your order.

What payment methods do you accept?

We currently accept PayPal payments, and PayPal accepts all credit and debit cards.

Can I pay using my debit or credit card?

Yes, we do accept PayPal payments, and PayPal accepts all credit and debit cards.

How do I know that you have received my payment?

You will receive an email confirmation that we have received your payment along with your order number.

What is the status of my order?

If you have created an account before or during your order, you can view your order status by clicking the "Orders" link at the top right-hand side of our site, or by using the "Order Status" link located at the bottom of the page in the Customer Service section.

Can I cancel my order if I change my mind after placing it?

Yes, you can cancel your order within 24 hours of placing it. We will initiate a 100% refund, and a confirmation will be sent to you via email.

How long does it take for you to respond to an email?

We try to answer all emails in a timely manner. Usually within 24 hours (excluding weekends or holidays) 

Is your website secure?

Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. 

What is billing address?

The address where you receive your card statements is called billing address.

What is shipping address?

The address where you would like to deliver the goods is called the shipping address

Can billing address and shipping address be different?

Yes, you can give a different shipping address.